3 Supporting firms with the Consumer Duty and beyond ... The FCA’s Consumer Duty has the potential to be a game-changer for regulated firms. The Regulator is clear that the new duty represents a ‘significant shift’ in culture and behaviour’ and a higher standard of care and expectation’. It’s a significant FCA initiative – firms need to take it seriously. To help firms prepare, and meet the FCA’s expectations in this area, the following support is available to threesixty clients. • Consumer Duty action plans Our action plans are designed to help you record your firm’s approach to the new Consumer Duty and cover the entire Consumer Duty framework, including its principle, three cross-cutting rules and four outcomes. • Online guidance A comprehensive library of guidance material is available on our client portal, designed to help distributor firms that offer, sell, recommend, advise on, propose or provide a product or service, to understand and prepare for the new Consumer Duty. • Helpdesk support Our consultants can provide immediate assistance on a range of Consumer Duty issues by telephone and email. • Online webinars and downloadable guides For each of the four Consumer Duty outcomes threesixty is delivering training webinars, providing an overview of each outcome and practical advice on how to demonstrate each is being achieved. Each webinar will be complemented by a guide that explains the FCA’s expectations, shares examples of how firms can meet their requirements, and provides answers to the most commonly asked questions to our helpdesk. Following each webinar, recordings are uploaded to the Training area of our portal alongside copies of our guides. A sample of our full template action plan is available on request, covering the ‘Comsumer Principle’, ‘Cross Cutting rules’, and the ‘Products and services’ outcome is available. To request this sample, email talktous@threesixtyservices.co.uk The first of our Consumer Duty webinars took place in May and covered the ‘products and services’ outcome. A recording of this webinar is available. To request a link to watch the recording, at your leisure, email talktous@threesixtyservices.co.uk
RkJQdWJsaXNoZXIy NjM2Njg1